Tennis Terms & Conditions- Respect others & Safe venue for all
Rackets Academy is committed to safeguarding and promoting the well-being of customers and players. Everyone should show respect and understanding for the safety and welfare of others. All Players and Visitors are deemed to have read and AGREE to all Racket Academy’s Terms & Conditions. GENERAL:
- Pets are not permitted on the courts .
- Riding of bicycles and scooters or anything similar is strictly prohibited in the Centre’s grounds.
- Food and refreshments may be consumed outside the playing areas only.
- People not playing sports should respect players on court by not making too much noise or causing any distractions.
- Please respect your own and others’ possessions. Rackets Academy accepts no responsibility for items lost, stolen or damaged on the premises.
- Lost property, balls or equipment found should be handed back to the owner or to reception.
- Damage caused whilst at Rackets Academy is chargeable to the offender(s). To the extent permitted by law, Rackets Academy will not accept responsibility for any injuries incurred during play at our premises.
- Personal items should not be left on the premises overnight.
- Appropriate sporting attire should be worn on court and shirts must be worn at all times.
- Players are required to wear non-marking footwear when on court. Players cannot wear metal studs or any form of studs on any of the courts.
- Only coaches who have a Rackets Academy Coaching Agreement may coach clients and/or charge for coaching services using our Courts.
- Rackets Academy reserves the right to refuse admission to the Centre to any person whether or not a fee has previously been paid in respect of entry and/or the use of the facilities of the Centre.
- Rackets Academy reserves the right to require any person to leave the Centre at any time without refunding any fee paid for entry or for the use of any facilities
- Court bookings are available on the hour. A pay before you play policy is enforced.
- Subject to availability, court bookings can be extended for the 30 minutes preceding a booking for an additional fee.
- A full fee applies to play that continues for longer than 15 minutes after the booked hour.
- Court bookings can be made on online, over the telephone or in person and are to be confirmed by Rackets Academy.
- Court fees are based on peak and off-peak times.
- Two hour back-to-back individual court bookings are permitted in off peak times only and cannot be reserved online.
- The player should contact reception on arrival and prior to going on court for court allocation. Specific allocation of court can only be confirmed on arrival at the Centre.
- Court use prior to payment may require players to leave the court to make the payment and lose court time.
- Court bookings should be made in the name of a player who will be on the court. Players may be asked to leave the court if the named person who made the booking is not present unless otherwise communicated beforehand.
- Attendance later than 15 minutes after the hour may result in loss of booking and the court being allocated to another player.
- Court usage in poor weather conditions is at the individual’s choice and risk.
- Some courts are reserved by Rackets Academy for Centre programs and activities.
- Only coaches approved by Rackets Academy can operate on the courts, and book courts in advance for individual coaching lessons.
- Adult supervision is required at all times when booking courts for juniors.
- Refer also to the Cancellation Policy.
GROUP COACHING: COURSES, SQUADS & CAMPS
- Registration should be completed prior to the course start date (exceptions can be made by the Coaches).
- Payment must be made on registration to secure a place.
- Places are sold on a first-come first-serve basis.
- A signed consent form is required for all junior programs.
- Once the maximum number of attendees is reached, a waiting list will be created and attendees contacted if the program is to be extended.
- If a course is undersubscribed and cancelled, the Senior Coach/Centre staff will suggest alternative arrangements to attendees.
- A missed session may be caught up only via another suitable session at the discretion of the Senior Coach. The arrangement must be made in advance.
- Missed sessions may not be transferred to weekend drop-in sessions.
- Missed sessions will not be credited unless there are exceptional circumstances e.g. doctor’s note.
- Junior Camps will run for the scheduled time irrespective of the weather. Play will continue in the rain whenever safety is not compromised. If necessary, coaches may postpone the session and reschedule.
- Players must inform us of any medical condition, or disability, which may be relevant to the adult or child booked onto a course. Players must also notify us of any change or deterioration of any such medical condition or disability. We will keep this information confidential and handle such issues with discretion. It is our policy to include any such individuals within the scheduled courses wherever possible, but we reserve the right to refuse the booking if we are regrettably unable to accommodate the needs of the individual.
- We reserve the right to refuse entry to a course or advise a more appropriate session if any participant is found not to be of the correct age/ability, or is unable to complete a course due to being in the incorrect age/ability group.
- We are unable to accept replacements in lieu of your booking.
- In exceptional circumstances and where camp/course capacity allows, the Senior Coach and staff may authorize for an attendee to transfer the reservation to/from another term.
- Refer also to the Cancellation Policy.
- All children booked onto junior courses are fully supervised, but we cannot undertake to supervise children using the courts at other times.
- All children booked onto junior courses and camps must bring appropriate weather protection on court at the beginning of the session. They are not permitted to leave the court without permission from the coach.
- Permission for children to go home alone must be given in writing. If written permission is not received and contact cannot be made with parent/guardian, we will keep the child until they are picked up or contact is made.
- Individual coaching sessions are arranged directly with the coach concerned.
- Management of coach bookings is controlled by the coach in question.
- Coaches are responsible for attending any session they have arranged.
- Payments can be made directly to the coach who is responsible for court and facility fees as well as at the reception.
- Refer also to the Cancellation Policy.
CANCELLATION POLICY COURT BOOKINGS
- Any necessary court cancellations should be made with more than 48 hours’ notice prior to the court booking time. Cancellations made within 48 hours will be charged the full fee.
- Cancellation must be made by telephone or in person.
- The full court fee applies if a player chooses to play in adverse weather conditions/on slippery courts and uses the court for more than 15 minutes.
- In adverse weather conditions the player should contact the Centre to check if play is possible. The Centre will make the final decision. If the court is deemed unplayable, the player can request a credit to be applied to their account.
- Play in adverse conditions is at the player’s own choice & risk.
- No cash refunds will be made.
COURSES, SQUADS & OTHER BLOCK BOOKINGS
- Where the participant wishes to cancel a course/program or camp, and is not in a position to transfer his/her place to another person or another course/camp, then the following arrangements apply:
- – Registration cancelled more than 14 days before the first session will be charged an administrative fee of AED 50, and refunded 100% of the registration fees;
- – Registration cancelled no less than 7 days before the event will be charged an administrative fee of AED 50, and refunded 50% of the registration fees;
- – Registration cancelled fewer than 7 days before the event will not be eligible for a refund.
- Any decision to cancel a session due to rain/snow is based on the extent to which courts are affected, and in the case of young players, if rain is likely to be a significant distraction or result in a negative experience. Some sessions go ahead in rain.
- If the weather forecast prior to the session is poor, any decision to cancel will be made by the Senior Coach as late as is reasonably possible. Whenever possible, customers will be sent an email/text once a decision to cancel has been made. As a last resort customers should call the coach/office for an update. Please bear in mind difficulties in trying to predict the weather. Our overall intention is for as many sessions as possible to go ahead.
- If a session runs over half of the designated time and is interrupted due to weather conditions, the session is considered a full session and no credit will be issued.
- If a session is interrupted due to bad weather conditions before half of the session is completed, the player can request a credit note to be applied to their account.
- For Mini Camps a, if the weather is inclement, the Senior Coach will run the session unless an official cancellation has been communicated. In such circumstances, a credit note will be offered. If a programme session is cancelled (by Rackets Academy), the customer should request a credit.
- Rackets Academy reserve the right to change the location of the lesson and also change the type of lesson while maintaining the equivalent financial value for the client.
- In the unlikely event of insufficient numbers, we reserve the right to cancel courses 3 days in advance of the start date. A credit will be applied to customer’s account.
- If the participant is absent from a session for a reason other than Rackets Academy cancelling the session due to adverse weather, he/she is choosing to forfeit the time. Only in exceptional circumstances e.g. on presentation of a doctor’s note, will discretion be used to calculate the pro rata rate of the session and a credit note issued.
- Cash refunds are limited to exceptional circumstances and can be requested via a Refund Request Form completed by the player/parent.
INDIVIDUAL COACHING Individual coaching sessions cancelled less than 48 hours before are liable to pay the coach in full. This is at the discretion of the coach as he/she is responsible for managing their individual coaching sessions, including the court booking fee.